Return guidelines

1. Cancellation and exchange

1.1 Once you have placed an order via our website, you may cancel or change your order by sending us an email (info.lucia.mateo@gmail.com) to
.

1.2 Once an order has been packed, it cannot be cancelled or changed.
Item 10 can be returned. As our products are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, they are
in transit, it is not possible to cancel the order. Please wait until you receive the goods and send them to us.
You can, of course, notify us of your cancellation in advance. In order to ensure the fastest possible return, we ask you to send us a shipping confirmation.
Early return is possible at the earliest 16 weeks after receipt of the order if the goods have not yet arrived.
If the goods have not yet arrived.
1.3 Since we work with a fully automated system, the orders are
. Orders are activated immediately after shipment. Therefore, it is unfortunately not possible to interrupt the shipping process.
Therefore, a refund upon receipt of the goods is only possible up to a period of
of the goods is only possible up to 15 minutes after the order has been placed.

 

2 Returns and refunds

2.1 Our returns policy forms part of these Terms and Conditions, which form the basis of your visit to and use of our website.
website.
2.2 If you are not satisfied with your order, please send us an email stating
which product you wish to return and return the product to us. Right of withdrawal
The withdrawal period is 30 days from the day on which you, or a third party designated by you
or a third party designated by you, other than the carrier, has received or will receive the last product.
2.3 The costs and return shipments shall be borne by the customer.
2.4 The customer is only entitled to a refund if the product has been received by us. We
will inspect the returned product upon arrival.

2.5 The customer must ensure that the product is returned to us in the same condition in which it was received.
You must ensure that the product is in the same condition in which you received it and that it is correctly packaged. The product must be unused and undamaged.
The product must be in its original packaging, the product labels must not have been tampered with and the product must be traceable.
traceable. If a product is returned to us in unsuitable condition, we reserve the right to refuse the return.
We reserve the right not to accept the product back. If a product is returned to us damaged.
If a product is returned to us damaged, we reserve the right not to accept the return of the product.
We reserve the right to refuse the return of the product.
2.6 Our return processing time depends on your order. You will receive your refund
within 30 days of receipt and authorisation of the return.

2.7 If we are satisfied with the condition of the returned product, we will send you an email
to authorise the return. After informing you that the return has been authorised
Once we have informed you that the return has been authorised, the amount will be refunded to you within a short period of time to the payment method used for the order.
The method of payment used. The storage of the goods is free of charge.
2.8 The right of withdrawal is only valid when we have received the physical goods.
2.9 As our products are shipped from Asia, there may be longer transport times over which we have no control.
over which we have no control. If the goods are already on their way, it is not possible to cancel the contract.
is not possible. Wait until you receive the goods and send them back to us. Of course, you can also
. Of course, you can also inform us of your cancellation in advance. In order to guarantee the fastest possible return
we ask you to confirm the dispatch of the goods. Early return is possible
possible at the earliest 16 weeks after receipt of the order if the goods have not been
received.

3. Procedure for the right of withdrawal

3.1 Request the return form from our support team and send it back to us completed, signed and scanned.
scanned.

4. Return the goods.

4.1 Only use a return method with a tracking number so that we can
assign it to you. In this way, you will inform us of the return in advance and the goods received can be
clearly allocated to the correct order. This is the only way
can guarantee a prompt refund. Upon receipt of the return, we will be informed via
. We will be informed of receipt and the refund can be made. Please only use a
shipping method with tracking number for the return so that we can allocate your return.